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All products sold on this site are covered by the manufacturer's conventional warranty provided in the manner illustrated in the documentation included in the product packaging.
To avail of Warranty Assistance, the Customer must keep the receipt or invoice proving the purchase.
By accepting the purchase contract, the Customer acknowledges the assistance procedures in force at the time of resorting to Warranty Assistance.
If the Customer is a private Consumer (a natural person who purchases goods for purposes not related to their professional activity, or makes the purchase without indicating a VAT number in the order form), the warranty is 24 months pursuant to Legislative Decree 24/02 and applies to the product that presents a defect of conformity, provided that it is used correctly, in compliance with its intended use and as provided in the attached technical documentation.
In cases where the application of warranties requires the return of the product, the goods must be returned by the Customer in their original packaging, complete in all its parts (including packaging, any documentation and accessory equipment: manuals, cables, etc.).
To limit damage to the original packaging, we recommend, when possible, to insert it in a second box; in all cases, the application of labels or adhesive tape directly on the original product packaging should be avoided.
The replacement or any repair times of the product depend exclusively on the manufacturer's policies. No damage can be claimed from Farmaonline24 for any delays in repairs or replacements carried out by the Assistance Centers chosen by the Customer.
Product not working on delivery
In the event of a product not working on delivery, Farmaonline24 will directly arrange for replacement or any repair.
The report of a product not working on delivery must be made immediately and in any case within 48 working hours from delivery to info@farmaonline24.it.
Within 10 working days from the receipt of the goods, the Customer must send the goods to the address that will be communicated by our customer service.
In the event that, for any reason, Farmaonline24 is unable to provide its Customer with a product under warranty (restored or replaced), Farmaonline24 may, at its discretion, proceed with the refund of the entire amount paid or with the replacement with a product of equal or superior characteristics.
The replacement or any repair times depend exclusively on the manufacturer's policies.
Please note, "product not working on delivery" does not mean the product arrived damaged due to transport to the Customer's home.
To avail of Warranty Assistance, the Customer must keep the receipt or invoice proving the purchase.
By accepting the purchase contract, the Customer acknowledges the assistance procedures in force at the time of resorting to Warranty Assistance.
If the Customer is a private Consumer (a natural person who purchases goods for purposes not related to their professional activity, or makes the purchase without indicating a VAT number in the order form), the warranty is 24 months pursuant to Legislative Decree 24/02 and applies to the product that presents a defect of conformity, provided that it is used correctly, in compliance with its intended use and as provided in the attached technical documentation.
In cases where the application of warranties requires the return of the product, the goods must be returned by the Customer in their original packaging, complete in all its parts (including packaging, any documentation and accessory equipment: manuals, cables, etc.).
To limit damage to the original packaging, we recommend, when possible, to insert it in a second box; in all cases, the application of labels or adhesive tape directly on the original product packaging should be avoided.
The replacement or any repair times of the product depend exclusively on the manufacturer's policies. No damage can be claimed from Farmaonline24 for any delays in repairs or replacements carried out by the Assistance Centers chosen by the Customer.
Product not working on delivery
In the event of a product not working on delivery, Farmaonline24 will directly arrange for replacement or any repair.
The report of a product not working on delivery must be made immediately and in any case within 48 working hours from delivery to info@farmaonline24.it.
Within 10 working days from the receipt of the goods, the Customer must send the goods to the address that will be communicated by our customer service.
In the event that, for any reason, Farmaonline24 is unable to provide its Customer with a product under warranty (restored or replaced), Farmaonline24 may, at its discretion, proceed with the refund of the entire amount paid or with the replacement with a product of equal or superior characteristics.
The replacement or any repair times depend exclusively on the manufacturer's policies.
Please note, "product not working on delivery" does not mean the product arrived damaged due to transport to the Customer's home.